Support
Raise a Support Ticket
Our team reads every ticket personally. Average response under an hour.
How it works
Submit a ticket and it routes to the right team instantly. You get a confirmation email with your ticket ID, then a personal response based on priority.
Response Time SLA
Critical
⚡ < 15 minutes
High
🔴 < 1 hour
Medium
🟡 < 4 hours
Low
🟢 < 1 business day
Common Questions
How do I reset a student's password?
As Owner or Sub Owner, go to Users → select the student → click Reset Password. An automated reset email is sent immediately.
My payment failed. What should I do?
Check your card details and available balance. If the issue persists, contact billing@vfalms.com with your account email and we'll investigate within the hour.
Can I upgrade or downgrade my plan?
Yes — Super Admin panel → Subscription. Upgrades take effect immediately; downgrades apply at the next billing cycle.
How do I export attendance reports?
HR Manager panel → Attendance → select month → Export CSV or PDF. Available for individual staff or the whole team.
Raise a Support Ticket
Explain the issue you are experiencing and we will investigate.